BRICMON BUSINESS SUPPORT SERVICE RETURN POLICY
Effective Date: June 20, 2024
Last Updated: June 20, 2024
Introduction
This Return Policy outlines the conditions under which clients can request a return or exchange of services provided by Bricmon Business Support Services.
Scope
This policy applies to all services provided by Bricmon, including but not limited to virtual assistance, data entry, bookkeeping, and other business support services.
Return Eligibility Criteria
1. Undelivered Services: If BRICMON fails to deliver services as agreed upon, clients may be eligible for a return or exchange.
2. Incorrect Services: If BRICMON delivers services that do not match the agreed-upon specifications, clients may be eligible for a return or exchange.
Return Process
1. Notification: Clients must notify BRICMON in writing within 3 business days of discovering the issue.
2. Documentation: Clients must provide documentation supporting the return request, including but not limited to:
- Service agreement
- Delivery confirmation
- Proof of payment
3. Review: BRICMON will review the return request and may request additional information.
4. Resolution: BRICMON will resolve the issue through:
- Refund: Full or partial refund of the service fee
- Exchange: Re-performance of the service
- Credit: Credit towards future services
Return Exceptions
1. Services Used: No returns will be accepted for services that have been used or partially used.
2. Change of Mind: Returns will not be accepted simply because the client has changed their mind about using the service.
Refund Process
1. Refund Method: Refunds will be issued to the original payment method.
2. Refund Timeline: Refunds will be processed within 10 business days.
Contact Us
If you have any questions about this Return Policy, please contact us at mailto:support@bricmon.com.
Acknowledgment
By using Bricmon's services, clients acknowledge that they have read, understand, and agree to be bound by this Return Policy.
